OUR KNOWLEDGE BASE
You will get almost all the answers for your questions regarding your account management here.
You could have a lot of questions regarding Payments. Click here and see that we already covered those.
You have our fullest interest and we know your thirst for knowing VFXFarm. We have covered questions on several sections here. If you want to know more, contact with our 24/7 live chat.
Yes, of course. Even we will give you 13 SP to check our system.
You can change all information except “username”. But contact with our live support if you feel emergency.
Contact with us anytime with this issue.
We neither encourage it not decline it. If you have to do this, you can, but better contact with us and confirm with us before doing this.
Of course you can see all history from your “Balance” page.
You will get 1 SP for 1 USD.
Currently we are supporting only PayPal. We will announce when we start accepting new payment method.
Yes you can if you contact with us within 24 hours time after purchase.
No, VFXFARM doesn’t support withdrawing credit.
No you can’t. But feel free to contact with us and we will see what we can do.
If you are in any subscription or GPU rental package, you need to pay according to the duration of the package and during that time, everything is unlimited for you. If you don’t take subscription of GPU rental packages, we will charge you for per frame.
You can see all the jobs in your job queue in “Job Monitoring” page.
Yes you can control your projects from our website.
Obviously in “Job History” page as the name suggests.
You can use 3ds Max, Cinema4d, Maya, Blender and Houdini in our cloud render farm.
Simply download and install VFXFARMSTREAMER and you will see option in your software from where you just need to configure your render settings and click submit, that’s all.
SECURITY AND CONFIDENTIALITY!
We have onion layer security system for our user’s data. You won’t lose any data from us.
We are highly concerned on our server security and client to server communication and keeping us up-to-date to protect ourselves and our users from any kind of hacker attack.
You personal information is 100% safe with us and will not be shared with anyone in the world for any purpose. But if any government issue occurs, we will have to abide by the rules of government.